Monitoring

Change Management

Software Change Testing

Software changes are tested prior to being deployed into production.

Baseline Configurations

Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed.

Approval for System Changes

System changes are approved by at least 1 independent person prior to deployment into production.

Segregation of Environments

Development, staging, and production environments are segregated.

Availability

Testing the Business Continuity and Disaster Recovery Plan

The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results.

Uptime and Availability Monitoring

System tools monitors for uptime and availability based on predetermined criteria.

High Availability Configuration

The system is configured for high availability to support continuous availability, when applicable.

Backup Restoration Testing

Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups.

Organizational Management

Advisor Meetings on Security

Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary.

New Hire Screening

Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.

Information Security Program Review

Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.

Independent Advisor

The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity.

Performance Reviews

Internal personnel are evaluated via a formal performance review at least annually.

Organizational Chart

Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.

Internal Control Monitoring

A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.

Cybersecurity Insurance

Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.

Confidentiality

Retention of Case Data

EvenUp retains case data in accordance with customer agreements and applicable legal, security, and compliance requirements.

Deletion of Case Data

Upon a valid customer request, EvenUp deletes case data in accordance with the customer agreement and applicable retention requirements.

Vulnerability Management

Third-Party Penetration Test

A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.

Incident Response

Lessons Learned

After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.

Tracking a Security Incident

Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan.

Incident Response Plan Testing

The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results.

Risk Assessment

Risk Assessment

Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.

Vendor Risk Assessment

New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually.

Vendor Risk Management Policy

A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.

Network Security

Endpoint Security

Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption.

Network Traffic Monitoring

Security tools are implemented to provide monitoring of network traffic to the production environment.

Access Security

Administrative Access is Restricted

Administrative access to production infrastructure is restricted based on the principle of least privilege.

Unique Access IDs

Personnel are assigned unique IDs to access sensitive systems, networks, and information.

User Access Reviews

System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities.

Removal of Access

Upon termination or when internal personnel no longer require access, system access is removed, as applicable.

Asset Inventory

A list of system assets, components, and respective owners are maintained and reviewed at least annually.

Access to Product is Restricted

Non-console access to production infrastructure is restricted to users with a unique SSH key or access key.

Encryption-in-Transit

Service data transmitted over the internet is encrypted-in-transit.

Encryption-at-Rest

Service data is encrypted-at-rest.

Encryption and Key Management Policy

An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.